Rerun & Forte

Transaction Deposit Time-Frame

Credit card transactions processed through Rerun are sent to the Forte, our payment processor, at 7:00 pm Eastern Standard Time (EST). All Rerun transactions are processed by Global at 10:00 pm Pacific Standard Time (PST), and by Vantiv at 8:00 pm PST. The standard U.S.-based Rerun merchant is set up...

ACH (Bank Transfers) Payments

All U.S.-based Rerun merchants using our Forte plan can process bank transfers/ACH (eCheck) payments through their Rerun account. Please note: This does not apply to Stripe customers. As a Rerun merchant, you can decide whether to accept customer payments made by either by credit card and/or ACH/bank transfers: For ACH,...

Credit Card Transaction Errors

If you need further assistance on any of the credit card errors you received, please send us an email at hello@rerunapp.com. Credit Card Transaction Errors Code: Description: Resolution: - INVALID MERCH OR PASSWD Your Merchant ID or password is incorrect under your Rerun Settings. Re-enter your Payment Credentials information in...

What Shows Up On My Customer's Bank Statement

When you process a payment through Rerun for your customers, clients or donors, the "Doing Business As" name will appear on their bank account once the transaction has settled. If you signed up with a different Corporate Name, the Doing Business As name will still show up instead of the...

Payment Processing Credentials Are Invalid

Sometimes our customers face an issue when they go to enter in their unique Payment Processing Credentials that they had received from Forte Payments. Some of our users have received the following message: "E10 INVALID MERCH OR PASSWD: Merchant ID or password in incorrect." The resolution is to (carefully) reenter...

Increase Credit Card and/or ACH Limits

Increasing Transaction Limits If you are interested in increasing your daily/monthly transaction limit, you can do so by filling out the credit card increase form or the ACH/bank transfer increase form. Below are the default limits, unless you specified otherwise on your application: $500 – Maximum Transaction Limit: The maximum...

Address Verification Services (AVS) Checking

AVS stands for Address Verification Service. This service checks to see if a billing address or zip code matches that of the credit card being processed. Transactions can be downgraded if an AVS check is not performed on at least the Zip/Postal Code. The fact that the check is performed...

ACH Transaction Errors

If you need further assistance on any of the ACH errors you received, please send us an email at hello@rerunapp.com. ACH Transaction Errors Within this error code list you will often see RDFI and ODFI referenced. RDFI: Receiving Depository Financial Institution - customer's bank ODFI: Originating Depository Financial Institution -...

Change Bank Account Information

If you've signed up with Rerun under a bank account for all your deposits and withdrawals, and you wish to change that banking information for any reason, please fill out the Bank Change Form. If you do not have a voided check for the new account, you'll need to submit...

Cancel Account

To cancel your Rerun account, please fill out this form, or click on "Cancel Account" from the top right drop-down within your Rerun account. We will send in an account closure form to Forte to close your account. Your Rerun account can remain open for future reference if you need...

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