Payments

Issue A Credit

IMPORTANT: This method applies only to those connected to Rerun on the flat-fee pricing plan. If you are connected to Stripe, please go to the Stripe FAQ's here. We understand that discrepancies happen and credits need to be given. If you need to issue a credit to a customer, you...

Failed or Declined Credit Card Transactions

If a customer, client or donor of yours has a credit card that expires, or is declined, you can either retry the transaction or have them log into the Customer Center to update their information. If you have Email Automation set up, Rerun will send an email to the customer...

One-Time Payments

You can issue a One-Time Payment from the customer card in Rerun. So if you need to bill a customer only once, you can do that outside of any payment stream you have set up. Just go to the customers card, and then click on the blue icon in the...

When Do Payments Process

Transactions processed through Rerun batch out at 7:00 pm Eastern Standard Time (EST). This means that when a payment processes on Rerun, it will say approved until we batch out the payments that evening.

Payment Status Meaning

The following are the meanings of the status of your payments. Approved - payment has successfully been processed by Rerun. Account Not Approved - this indicates that the payment failed. Will need to have the customer update the payment method information and then Retry the transaction. Open - this shows...

Calculating Discounts, Surcharges and Taxes

Here is the breakdown of how Rerun calculates discounts, surcharges and taxes on a payment stream or one-time payment: Base Amount: ($) $100.00 Total Item Value or Base Amount entered. Discount: ($ or %) $5.00 Subtracted from Base Amount. Credit Card Surcharge: (%) 2.50% Applied to discounted price but before...

Initial Fee

You can use this option when you have the need to add an initial/enrollment/application fee to the first payment of your recurring payment stream. To add an initial fee, when you create a payment stream, you'll see the option to check off the initial fee checkbox and indicate the initial...

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