Issuing Credits or Refunds
To issue a credit, go to the Customer tab, select the customer you are looking to refund, and look for the payment in the Payment History. Once you find the transaction you are looking to refund, click on the three orange dots, select Credit from the drop down, and type in the value you want to refund. Please note: The refund amount cannot exceed the transaction amount. You can issue full or partial refunds.