Failed or Declined Credit Card Transactions

If a customer, client or donor of yours has a credit card that expires, or is declined, you can either retry the transaction or have them log into the Customer Center to update their information.

If you have Email Automation set up, Rerun will send an email to the customer with a link to let the customer update the card details.

You, the merchant, can receive email notifications for any type of failed transactions. This preference is set in the Settings > General tab (Notifications section).

If you have the automated email campaign set up, it will only execute once—the first time the card has failed. If you attempt to retry the transaction and it fails, no email will be sent.