Credit Card Transaction Errors

If you need further assistance on any of the credit card errors you received, please send us an email at hello@rerunapp.com.
 

Credit Card Transaction Errors

Code: Description: Resolution:
-
INVALID MERCH OR PASSWD
Your Merchant ID or password is incorrect under your Rerun Settings. Re-enter your Payment Credentials information in the Settings > Payment Credentials tab. If copying and pasting, be careful not to copy extra spaces.
- INVALID TOKEN The credit card token is invalid. Re-enter your customer's credit card information or send them an email with a unique URL to the customer center.
U03 DAILY TRANS LIMIT Your Rerun account has exceeded your daily limit. To increase your limits, fill out the appropriate increase form here: credit card increase form or the ACH/bank transfer increase form.
U04 MONTHLY TRANS LIMIT Your Rerun account has exceeded your monthly limit. To increase your limits, fill out the appropriate increase form here: credit card increase form or the ACH/bank transfer increase form.
U10 DUPLICATE TRANSACTION Transaction has the same attributes as another transaction within the time set by you. The same transaction cannot be sent twice within 5 minutes.
U15 ALREADY VOIDED/ALREADY CAPTURED Transaction was previously voided or captured. A voided transaction cannot be un-voided.
U51 MERCHANT STATUS Merchant is not "live". Contact Rerun for assistance.
U52 CARD TYPE NOT ALLOWED Rerun account is not approved for a specific card type, such as American Express. You can add AMEX, if you are not already signed up for it, by contacting us at hello@rerunapp.com
U53 PER TRANS LIMIT Your Rerun account has exceeded your maximum per transaction limit. To increase your limits, fill out the appropriate increase form here: credit card increase form or the ACH/bank transfer increase form.
U83 DECLINE / TRANS NOT PERMITTED / INVALID ACCOUNT Transaction was declined due to credit card company. You can retry or email your customer to enter in a new payment method via the customer center.
U84 AUTH TIMEOUT Make sure there is a zip code associated with the customer you are trying to process a payment for. If there is, and you're still receiving this error, please send us an email at hello@rerunapp.com.
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