Payment Processing Credentials Are Invalid

Sometimes our customers face an issue when they go to enter in their unique Payment Processing Credentials that they had received from Forte Payments. Some of our users have received the following message:

"E10 INVALID MERCH OR PASSWD: Merchant ID or password in incorrect."

The resolution is to (carefully) reenter your Payment Processing Credentials in the Settings > Merchant Account tab. If you feel that you've entered them in correctly, and are still receiving an error, please email us at and we will get new credentials sent out to you.